Privacy Policy

We added more details about data we collect and how it’s used.

1. When you give it to us or give us permission to obtain it

   • When you sign up to access our downloads page and download our software, you voluntarily share information including your name, email address, phone number, company name, company address and number of Revit users.

   • We also gather information from when you download our software from the Autodesk App Store as provided by Autodesk. Autodesk provides us with your country, name, email, company name and the time you downloaded the software.

   • When you purchase licenses, we use 3rd party services including PayPal, Stripe and SecurePay which temporarily store payment details.

2. We also get technical information when you use
   When you use a website, or application, certain internet and electronic network activity information gets created and logged automatically. This is true when you use the Xrev website and Xrev Transmit. Here are some of the types of information we collect:

   • Log data. When you use the Xrev website our servers record information (“log data”), including information that your browser automatically sends whenever you visit a website. This log data includes your Internet Protocol address (where allows us to infer your approximate location), the address of and activity on websites you visit, searches, browser type and settings, the date and time of your request, cookie data and device data. No log data is currently collected when using Xrev Transmit.

   • Cookie data. We also use “cookies” (small text files sent by your computer each time you visit our website, unique to your Xrev account or your browser) or similar technologies to get log data. When we use cookies or other similar technologies, we use session cookies (that last until you close your browser) or persistent cookies (that last until you or your browser delete them). For example, we use cookies to store your language preferences or other settings so you don‘t have to set them up every time you visit the Xrev website. Some of the cookies we use are associated with your Xrev account (including information about you, such as the email address you gave us) and other cookies are not.

   • Device information. In addition to log data, we collect information about the device you’re using to visit the Xrev website on, including the type of device, operating system, settings, unique device identifiers and crash data that helps us understand when something breaks. When activating your license of Xrev Transmit, we record the external Internet Protocol address of your network, the serial number used and a cryptographic machine code (derived from various hardware and software variables on your machine that cannot be deciphered).

3. What we do with the info we collect

   • Personalise your experience on our website (your information helps us to better respond to your individual needs)

   • Improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

   • Improve our customer service (your information helps us to more effectively respond to your customer service requests and support needs)

   • Process transactions

   • We may from time to time, send you information about new features and new products and services, including support information. You will have the choice to opt out of all this correspondence through an unsubscribe link located at the bottom of all email correspondence.

   • Administer a contest, promotion, survey or other site feature. You will have the choice to opt out of all this correspondence through an unsubscribe link located at the bottom of all email correspondence.

   • We will send you license renewal information and license status reminders.

   • Detect when a license is being misused, such as on more machines than its allowed to be, or at multiple companies.

Xrev provides products and services worldwide. By using our products or services, you authorise us to transfer and store your information outside your home country, including Australia, for the purposes described in this policy. The privacy protections and the rights of authorities to access your personal information in such countries may not be equivalent to those of your home country.

Our goal is to give you simple and meaningful choices regarding your information. If you have a Xrev account, many of these controls are built directly into the Xrev website. For example, you can:

• Edit information in your profile at any time.

You also have choices available to you through the device or software you use to access the Xrev website. For example:

• The browser you use lets you control cookies or other types of local data storage.

We do not sell, trade, or otherwise transfer to outside parties, your personally identifiable information.

We share your information with:

• Marketing services we utilise such as Mailchimp and Postmark to facilitate our online mail-outs.

• Accounting partners and services we utilise such as Xero to facilitate our online account keeping.

• Third-party companies, service providers or individuals that we employ to process information on our behalf based on our instructions for the purposes described in this Privacy Policy.

• Law enforcement agencies or government agencies. We only share information if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person; or to detect, prevent, or otherwise address fraud, security or technical issues.

• Our wholly-owned subsidiaries and affiliates. If we were to engage in a merger, acquisition, bankruptcy, dissolution, reorganisation, or similar transaction or proceeding that involves the transfer of the information described in this Policy, we would share your information with a party involved in such a process (for example, a potential purchaser).